Frequently Asked Questions

Coronavirus (COVID-19) NYIF Update (May 6th, 2021)

Billing

What are my payment options?

You can pay with all major credit cards and on completion you will receive a receipt via email. Alternatively if you are a company you can choose to pay via invoice at checkout. Any invoice must be paid in full before the course starts for classroom courses, or before access is granted if an online course.

Will I get some kind of confirmation that my Registration is approved and completed?

As your registration is processed you will receive several emails from our system. Please add support@nyif.com to your email list of approved senders to avoid missing emails.

What if I want to cancel?

You should read our website use policy here.

How do I login to my account?

For online classes the login you create for purchases is different then the login you will receive for taking your course. Please allow 24 business hours for your course login credentials to be generated and emailed to you. For in person courses you will receive information to see your course materials a week before your class starts.

Online Classes

Can I get a hard copy of my certificate for an online class?

Yes for international mailings there is a fee.

What is the difference between a self study and a digital classroom and what do I need to complete it?

The self study course includes a certificate of completion once completed. You must pass an exam with at least a 70% grade to receive the certificate. You may retake the test as many time as you would like in a self study course. The certificate will include all information about the CPE credits that you have received. The exams for self study courses are online, multiple choice, and not proctored.

The digital classroom course is a course where you can receive a certificate of completion and a certificate of mastery. The certificate of completion is a certificate that states you have completed the learning materials for the course and does not award any CPE credits. The certificate of mastery is awarded when the student sits for the final exam that is associated with the course and receives a passing grade of 70% or above. Only then they will receive CPE credits. If the student fails the exam at the first attempt, they can sit for the exam again. A $300 fee will be charged to cover the proctoring costs. The exam is online, multiple choice, proctored, and timed.

When can I start my Online class?

You will have access to your class within 24 business hours of the purchase.

Is there technical support for online courses?

You can email technical support at support@nyif.com. Telephone support is available by calling the number at the top of our website during regular business hours (M-F, 9 am – 5:30pm EST).

Can I talk to someone regarding course subject matter?

You can call your New York Institute of Finance any time during normal business hours by calling the number at the top of our website.

How do I get the results of my exams?

Students receive instant feedback on all practice exercises and exams. All exam scores are also kept on file in the course gradebook and student transcript.

Can I get continuing education credits for online courses?

NYIF self-study courses earn continuing education credits for a variety of Job Titles and Certifications. Please see relevant course pages for details.

Can I have the test results sent somewhere in writing if I need them to get tuition reimbursement?

Absolutely! Just contact support@nyif.com and someone will be glad to assist you.

How much time do I have to complete my course?

Unless otherwise specified on the course description page or you have purchased a subscription learning product, online course subscriptions run for a period of one year, beginning on the date of registration.

Can I print out online courses?

Our online courses were designed to be viewed 100% online. While you may print any single page for note taking purposes (print as you would any web page or by using your keyboard’s Print Screen Function), there is no way to mass download or print entire e-learning modules. Our virtual lessons often include written presentation material , these can be downloaded and printed.

How do I login to my account?

In Person Classes

Where are you located?

We are located at 160 Broadway on the 15th floor.

Do I need a visa?

Visa requirements for entry into the US change by country. Follow this simply wizard here.

Typically you will need either a B1 visa OR you can follow the Visa Waiver programme and complete this online if you are from the circa 30 countries that qualify.

Please contact our Customer success team for more help on the telephone number at the top of our website or on the email customerservice@nyif.com

Can you write me a letter in support of my visa?

Yes! We do this often. We will need some basic details from you to complete the letter. Please contact our Customer success team for more help on the telephone number at the top of our website or on the email customerservice@nyif.com

We will need the following details from you:

Full Name, Date of Birth, Passport Number, Passport Issue Date, Expiration Date, Nationality

What type of certificate do I receive when I take a live course and what are the requirements to pass?

Just like our digital classroom, you can receive a certificate of completion and a certificate of mastery upon completing the course and/or completing the final exam for the full course. A certificate of completion is given to anyone who has completed a live course. Students are given the option to appear for the proctored exam (if available for their class) and if they pass with a minimum of 70% on the exams, they will be awarded with the mastery certificate. The exams are online or in-person, multiple choice, proctored, and timed.

What do I need to do to pass the course and earn a New York Institute of Finance certificate?

Students with a final assessment grade of 70% or better are eligible for a NYIF Certificate of Completion.

Can I talk to someone regarding course subject matter?

You can call your New York Institute of Finance any time during normal business hours by calling the number at the top of our website.

How do I get the results of my exams?

Students receive instant feedback on all practice exercises and exams. All exam scores are also kept on file in the course gradebook and student transcript.

Can I get continuing education credits for online courses?

NYIF self-study courses earn continuing education credits for a variety of Job Titles and Certifications. Please see relevant course pages for details.

Can I have the test results sent somewhere in writing if I need them to get tuition reimbursement?

Absolutely! Just contact support@nyif.com and someone will be glad to assist you.

How much time do I have to complete my course?

Unless otherwise specified on the course description page or you have purchased a subscription learning product, online course subscriptions run for a period of 91 days, beginning on the date of registration.

How do I login to my account?

Can you recommend a hotel?

Please call us for more information on booking at (347) 842-2501.

Frequently Asked Questions

Coronavirus (COVID-19) NYIF Update (May 6th, 2021)

Billing

Login Info

Online Classes

In Person Classes

Terms and Conditions